CHAPTER-12 CONSUMER PROTECTION

Explain the role of consumer organisations and NGOs in protecting and promoting consumers' interests.

What kind of cases can be filed in a State Commission?

Who can file a complaint in a consumer court?

Explain the redressal mechanism available to the consumers under the Consumer Protection Act.

What are the responsibilities of a consumer?

What are the various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organisations and NGOs in this regard.

Enumerate the various Acts passed by the Government of India which help in the protection of consumers' interests.

Explain the rights and responsibilities of a consumer.

Explain the importance of consumer protection from the point of view of a business.

State whether the following are true or false.

(i) Consumer protection has a moral justification for business.

(ii) In addition to rights, a consumer also has some responsibilities.

(iii) A complaint can to be made to a District Forum when the value of the goods or services in question, along with the compensation claimed exceeds Rs 20 lakhs.

(iv) The Consumer Protection Act provides for six consumer rights.

(v) ISI is the quality certification mark used in case of food products.

(vi) Under the Consumer Protection Act, a complaint can be filed by a consumer for a defective good and also for deficiency in service.