Consumer Rights (Chapter-5)

What are consumer protection councils?

OR

Q. What are consumer forums?

What are the factors responsible for the consumer exploitation?

What are the different forms of consumer exploitation?

What is the need for consumer awareness?

Mention a few Organizations that provide certification of standardization in India.

What do you mean by ISO?

What is adulteration?

How do the logos ISI, Agmark or Hallmark help consumers?

What do you understand by consumer protection?

Why COPRA is enacted in India?

Say True or False.

(i) COPRA applies only to goods.

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for standardisation of jewellry.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Match the following.

Critically examine the progress of consumer movement in India.

By what means can the consumers express their solidarity?

Mention some of the rights of consumers and write a few sentences on each.

What legal measures were taken by the government to empower the consumers in India?

Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Describe some of your duties as consumers if you visit a shopping complex in your locality.

What is the rationale behind the enactment of Consumer Protection Act 1986?

Mention a few factors which cause exploitation of consumers.

Explain the need for consumer consciousness by giving two examples.

What factors gave birth to the consumer movement in India? Trace its evolution.

Why are rules and regulations required in the marketplace? Illustrate with a few examples.